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Many of our customers have issues connecting to AOL / Tiscali and Talktalk.

Below is an MSO Fault incident from 26/8 which they advised was fixed yesterday at 18:35, However this is not the case.

We have talked to TalkTalk / AOL on customers behalf and after many calls, we have been promised a complete reset of the LLU eqipment in the exchange, this conbinded with the fix yesterday should help based on the nature of peoples issues.

If this does not resolve the issue, we will again push for a resolution of this issue.

Below is the first offical documentation of the AOL / Talktalk fault and also confirmation of the number of people affected.

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Here’s the incident details;

Staus: Permanent Fix Deploying – RCA Pending Date
Incident Started: 26/08/2011 14:58:16 Closed Date: 30/08/2011 18:35:55

Description of Incident: Network Monitoring has detected
Authentication Issues for some SMPF customers at Barrow-in-furness Exchange.
Broadband services will be affected customers may not be able to use internet
services for the duration of the Incident. Area code is 01229.

Potential Number of Customers Affected: 940

Latest Update: Our NOC Engineers have confirmed
resolution to this network incident. Traffic for SMPF customers is now routing
normally and network stability has been fully restored. Incident Management
will continue to liaise with our NOC Engineers to develop a full root cause and
this will be communicated upon receipt.